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Healthcare BPO Market : Global Market Estimation, Dynamics, Regional Share, Trends, Competitor Analysis 2013-2017 and Forecast 2018-2024


 

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Healthcare BPO Market : By Provider Services (Medical Billing, Medical Coding, Medical Transcription, Finance & Accounts, Others), By Payer Services (Integrated Front-end Services and Back-office Operations, Provider Management, Claims Management, Billing and Accounts Management, HR, Analytics and Fraud Management, Member Management), By pharmaceutical service (Manufacturing, Research and Development, Non-clinical Services), By End-User (Hospital, Clinics, Public Service, Pharmaceutical Companies, Others), and Geography –Market Estimation, Dynamics, Regional Share, Trends, Competitor Analysis 2013-2017 and Forecast 2018-2024

 

Healthcare BPO Market

 

 

Global Healthcare BPO Market: Business Process Outsourcing (BPO) is a process where healthcare providers select the most appropriate third party vendors for some of the specific business procedures. It allows the hospitals and medical professionals to spend their energy and valuable time on patient care rather than doing some paper work in the office.  Healthcare BPO is a solution for clients to adopt intelligent approaches that will support the organization to reduce the cost pressures and increase in the overall productivity. Healthcare BPO market provides various solutions, such as front-end services, customer account setup, billing & account receivables, provider network services, enrollment services, claims services, Medicare services, membership services, and pharmacy benefits management.

 

Healthcare BPO market is primarily driven by a few key factors such as lack of in-house trained professionals for specific processes, cost-effective availability of workforce, and lack of industry knowledge. The pressure to decrease delivery costs healthcare sector, rise in number of insurance seeking patients, pharmaceutical companies facing patent expiries, consolidation of the healthcare systems and implementation of the ICD-10 codes and lower cost of manufacturing in developing countries are the major drivers for the healthcare BPO market. However, with the ongoing trends in the healthcare BPO, customers face challenges in data security & reliability, increasing regulatory compliance, and handling huge amount of healthcare data, fear of losing the control over many outsourced process, probability of decreased quality of services or products, and insecurity for the data are the factors anticipated to hamper the healthcare BPO market growth.

 

Global Healthcare BPO market is segmented on the basis of provider services, payer services, pharmaceutical services, end users, and geographical regions.

 

Global Healthcare BPO Market by provider services:

  • Medical Billing
  • Medical Coding
  • Medical Transcription
  • Finance & Accounts
  • Others

 

Global Healthcare BPO Market by payer services:

  • Integrated Front-end Services and Back-office Operations
  • Provider Management
  • Claims Management
  • Billing and Accounts Management
  • HR
  • Analytics and Fraud Management
  • Member Management

 

Global Healthcare BPO Market by pharmaceutical service:

  • Manufacturing
  • Research and Development
  • Non-clinical Services
    • Sales and Marketing
    • Supply Chain Management and Logistics
    • Other Non-clinical Functions
      • HR
      • Finance and Accounts
      • IT

 

Healthcare BPO Market by end-user:

  • Hospital
  • Clinics
  • Public Service
  • Pharmaceutical Companies
  • Others

 

The major factor that drives the growth of healthcare BPO is increase in development of healthcare IT. Furthermore, new business models & processes and increase in use of digital technologies in healthcare are driving the growth of healthcare BPO market. Globally healthcare BPO market is expected to grow with a significant CAGR from 2016 to 2027. Rise in geriatric population is expected to be major factor, owing to the susceptibility to several health issues which includes respiratory disorders, cardiovascular diseases (CVD), eye care problems, orthopedic disorders, cancers etc. and rise in the prevalence rate of those diseases led to the increased amount of work for insurance companies. Hence, in order to handle that much of data about huge pool of patients and data of the payer companies need to invest in technology, skilled personnel and infrastructure which led to high operational cost which is anticipated to accelerate the healthcare payer BPO market.  Shift from the ICD-9 to ICD-10 coding system posed heavy workload for payers in order to up gradation of their systems, training of staff in turn increases the financial burden. The ICD-9 code system had 13,000 codes, while ICD-10 code system has nearly 68,000 codes. This variation augmented need for HR, accounting, medical coding, skilled personnel and technical operations, hence anticipated to propel the growth of the healthcare BPO markets.

 

Based on geography, the healthcare BPO market can be segmented into five major regions: North America, Europe, Asia-Pacific, Latin America and Middle East & Africa. Currently, North America accounts a leading position in the healthcare BPO market followed by Europe. The major driving factors that have driven the growth of the healthcare BPO market in these regions are steadily increase in changes of regulatory scenario, pressure on healthcare institutions to reduce costs and rising trends for healthcare IT, big data and cloud computing. In the forecast period, Asia-Pacific region is expected to show remarkable growth in the healthcare BPO market as it is developing at a very rapid pace and has shown the emergence of many regional players. The factors that would fuel the growth of healthcare BPO market in Asia-Pacific are increasing awareness regarding various healthcare IT solutions, increase in the number of key players and rapid development in the healthcare infrastructure across the Asian countries.

 

Some of the top players operating in the healthcare BPO market are  IQVIA, HCL Technologies Limited, Accenture, Eli Global, IBM Corporation, Genpact Limited, Parexel, Sutherland, Hewlett-Packard Inc., Truven Health Analytics,  United Health Group, Cognizant, Lonza Group Ltd, Accretive Health, Inc., Tata Consultancy Services Ltd, Xerox Corporation, Infosys Limited., and many others.

 

  • In March 2017, WNS (Holdings) Limited, acquired. Health Help, which provides benefits management across several key specialty healthcare areas, including Pain Management, Oncology, Cardiology, Orthopaedics Sleep Care and Radiology

 

  • In October 2016, IMS Health Holdings, Inc. merged with Quintiles Transnational Holdings Inc. to form Quintiles IMS Holdings

 

Report Outline:

 

  • The report provides granular level information about the market size, regional market share and forecast from 2017-2024
  • The report covers in-detail insights about the competitor’s overview, key findings and their key strategies
  • The report outlines drivers, restraints, challenges, and trends that are currently faced by the industry
  • The report tracks recent innovations, key developments and startup’s details that are working in the industry
  • The report provides plethora of information about market entry strategies, regulatory framework and reimbursement scenario
  1. Executive summary
  2. Global Healthcare BPO Market Introduction

     2.1. Global Healthcare BPO Market– Taxonomy

     2.2. Global Healthcare BPO Market–Definitions

           2.2.1. Provider Services

           2.2.2. Payer Services

  1. Global Healthcare BPO Market Dynamics

     3.1. Drivers

     3.2. Restraints

     3.3. Opportunities/Unmet Needs of the Market

     3.4. Trends

     3.5. Global Healthcare BPO Market Dynamics – Factors Impact Analysis

     3.6. Global Healthcare BPO Market– Regulations

           3.6.1. U.S

           3.6.2. Europe

           3.6.3. Japan

     3.7. Global Healthcare BPO Market– Recent Product Launches

  1. Global Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

     4.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

     4.2. Year-over-Year (Y-o-Y) Growth Analysis

     4.3. Market Oppurtunity Analysis

  1. Global Healthcare BPO Market, By Provider Services, 2013 – 2017 and Forecast, 2018 – 2024

     5.1. Medical Billing

           5.1.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           5.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           5.1.3. Market Opportunity Analysis

     5.2. Medical Coding

           5.2.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           5.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           5.2.3. Market Opportunity Analysis

     5.3. Medical Transcription

           5.3.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           5.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           5.3.3. Market Opportunity Analysis

     5.4. Finance & Accounts

           5.4.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           5.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           5.4.3. Market Opportunity Analysis

  1. Global Healthcare BPO Market Forecast, By Payer Services, 2013 – 2017 and Forecast, 2018 – 2024

     6.1. Integrated Front-end Services and Back-office Operations

           6.1.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.1.3. Market Opportunity Analysis

     6.2. Provider Management

           6.2.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.2.3. Market Opportunity Analysis

     6.3. Claims Management

           6.3.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.3.3. Market Opportunity Analysis

     6.4. Billing and Accounts Management

           6.4.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.4.3. Market Opportunity Analysis

     6.5. HR

           6.5.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.5.3. Market Opportunity Analysis

     6.6. Analytics and Fraud Management

           6.6.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.6.3. Market Opportunity Analysis

     6.7. Member Management

           6.7.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           6.7.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           6.7.3. Market Opportunity Analysis

  1. Global Healthcare BPO Market Forecast, By End User, 2013 – 2017 and Forecast, 2018 – 2024

     7.1. Hospitals

           7.1.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           7.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           7.1.3. Market Opportunity Analysis

     7.2. Clinics

           7.2.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           7.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           7.2.3. Market Opportunity Analysis

     7.3. Public Service

           7.3.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           7.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           7.3.3. Market Opportunity Analysis

     7.4. Pharmaceutical Companies

           7.4.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           7.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           7.4.3. Market Opportunity Analysis

     7.5. Others

           7.5.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           7.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           7.5.3. Market Opportunity Analysis

  1. Global Healthcare BPO Market Forecast, By Region, 2013 – 2017 and Forecast, 2018 – 2024

     8.1. North America

           8.1.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           8.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           8.1.3. Market Opportunity Analysis

     8.2. Europe

           8.2.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           8.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           8.2.3. Market Opportunity Analysis

     8.3. Asia-Pacific

           8.3.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           8.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           8.3.3. Market Opportunity Analysis

     8.4. Latin America

           8.4.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           8.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           8.4.3. Market Opportunity Analysis

     8.5. Middle East and Africa

           8.5.1. Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024 (Revenue, USD Mn)

           8.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)

           8.5.3. Market Opportunity Analysis

     8.6. Global Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services, By End User, and Region, 2018 – 2024

  1. North America Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

           9.1.1. Provider Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               9.1.1.1. Medical Billing

               9.1.1.2. Medical Coding

               9.1.1.3. Medical Transcription

               9.1.1.4. Finance & Accounts

           9.1.2. Payer Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               9.1.2.1. Integrated Front-end Services and Back-office Operations

               9.1.2.2. Provider Management

               9.1.2.3. Claims Management

               9.1.2.4. Billing and Accounts Management

               9.1.2.5. HR

               9.1.2.6. Analytics and Fraud Management

               9.1.2.7. Member Management

               9.1.3. Pharmaceutical Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               9.1.3.1. Manufacturing

               9.1.3.2. Research and Development

               9.1.3.3. Non-clinical Services

           9.1.4. End User Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               9.1.4.1. Hospital

               9.1.4.2. Clinics

               9.1.4.3. Public Service

               9.1.4.4. Pharmaceutical Companies

               9.1.4.5. Others

           9.1.5. Country Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)

               9.1.5.1. U.S.

               9.1.5.2. Canada

           9.1.6. North America Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services, By Pharmaceutical Services, By End User, and Country, 2018 – 2024

           9.1.7. North America Healthcare BPO Market Dynamics – Trends

  1. Europe Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

           10.1.1. Provider Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               10.1.1.1. Medical Billing

               10.1.1.2. Medical Coding

               10.1.1.3. Medical Transcription

               10.1.1.4. Finance & Accounts

           10.1.2. Payer Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               10.1.2.1. Integrated Front-end Services and Back-office Operations

               10.1.2.2. Provider Management

               10.1.2.3. Claims Management

               10.1.2.4. Billing and Accounts Management

               10.1.2.5. HR

               10.1.2.6. Analytics and Fraud Management

               10.1.2.7. Member Management

           10.1.3. Pharmaceutical Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               10.1.3.1. Manufacturing

               10.1.3.2. Research and Development

               10.1.3.3. Non-clinical Services

           10.1.4. End User Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               10.1.4.1. Hospital

               10.1.4.2. Clinics

               10.1.4.3. Public Service

               10.1.4.4. Pharmaceutical Companies

               10.1.4.5. Others

           10.1.5. Country Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               10.1.5.1. Germany

               10.1.5.2. UK

               10.1.5.3. France

               10.1.5.4. Spain

               10.1.5.5. Italy

               10.1.5.6. Russia

               10.1.5.7. Poland

               10.1.5.8. Rest of Europe

           10.1.6. Europe Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2018 – 2024

           10.1.7. Europe Healthcare BPO Market Dynamics – Trends

  1. Asia-Pacific Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

           11.1.1. Provider Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               11.1.1.1. Medical Billing

               11.1.1.2. Medical Coding

               11.1.1.3. Medical Transcription

               11.1.1.4. Finance & Accounts

           11.1.2. Payer Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               11.1.2.1. Integrated Front-end Services and Back-office Operations

               11.1.2.2. Provider Management

               11.1.2.3. Claims Management

               11.1.2.4. Billing and Accounts Management

               11.1.2.5. HR

               11.1.2.6. Analytics and Fraud Management

11.1.2.7. Member Management

           11.1.3. Pharmaceutical Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               11.1.3.1. Manufacturing

               11.1.3.2. Research and Development

               11.1.3.3. Non-clinical Services

           11.1.4. End User Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               11.1.4.1. Hospital

               11.1.4.2. Clinics

               11.1.4.3. Public Service

               11.1.4.4. Pharmaceutical Companies

               11.1.4.5. Others

           11.1.5. Country Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn),

Y-o-Y Growth (%), and Market Share (%)

               11.1.5.1. Japan

               11.1.5.2. China

               11.1.5.3. India

               11.1.5.4. ASEAN

               11.1.5.5. Australia & New Zealand

               11.1.5.6. Rest of Asia-Pacific

           11.1.6. Asia-Pacific Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2018 – 2024

           11.1.7. Asia-Pacific Healthcare BPO Market Dynamics – Trends

  1. Latin America Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

           12.1.1. Provider Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               12.1.1.1. Medical Billing

               12.1.1.2. Medical Coding

               12.1.1.3. Medical Transcription

               12.1.1.4. Finance & Accounts

           12.1.2. Payer Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               12.1.2.1. Integrated Front-end Services and Back-office Operations

               12.1.2.2. Provider Management

               12.1.2.3. Claims Management

               12.1.2.4. Billing and Accounts Management

               12.1.2.5. HR

               12.1.2.6. Analytics and Fraud Management

               12.1.2.7. Member Management

           12.1.3. Pharmaceutical Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               12.1.3.1. Manufacturing

               12.1.3.2. Research and Development

               12.1.3.3. Non-clinical Services

           12.1.4. End User Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               12.1.4.1. Hospital

               12.1.4.2. Clinics

               12.1.4.3. Public Service

               12.1.4.4. Pharmaceutical Companies

12.1.4.5. Others

           12.1.5. Country Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               12.1.5.1. Brazil

               12.1.5.2. Mexico

               12.1.5.3. Argentina

               12.1.5.4. Venezuela

               12.1.5.5. Rest of Latin America

           12.1.6. Latin America Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2018 – 2024

           12.1.7. Latin America Healthcare BPO Market Dynamics – Trends

  1. Middle East & Africa Healthcare BPO Market Analysis, 2013 – 2017 and Forecast, 2018 – 2024

           13.1.1. Provider Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               13.1.1.1. Medical Billing

               13.1.1.2. Medical Coding

               13.1.1.3. Medical Transcription

               13.1.1.4. Finance & Accounts

           13.1.2. Payer Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               13.1.2.1. Integrated Front-end Services and Back-office Operations

               13.1.2.2. Provider Management

               13.1.2.3. Claims Management

               13.1.2.4. Billing and Accounts Management

               13.1.2.5. HR

               13.1.2.6. Analytics and Fraud Management

               13.1.2.7. Member Management

           13.1.3. Pharmaceutical Services Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               13.1.3.1. Manufacturing

               13.1.3.2. Research and Development

               13.1.3.3. Non-clinical Services

           13.1.4. End User Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)

               13.1.4.1. Hospital

               13.1.4.2. Clinics

               13.1.4.3. Public Service

               13.1.4.4. Pharmaceutical Companies

               13.1.4.5. Others

           13.1.5. Country Analysis (2013 – 2017) and Forecast (2018 – 2024) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)

               13.1.5.1. Gulf Cooperation Council (GCC) Countries

               13.1.5.2. Israel

               13.1.5.3. South Africa

               13.1.5.4. Rest of MEA

           13.1.6. MEA Healthcare BPO Market- Opportunity Analysis Index – By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2018 – 2024

           13.1.7. MEA Healthcare BPO Market Dynamics – Trends

  1. Competition Landscape

     14.1. Strategic Dashboard of Top Market Players

     14.2. Company Profiles (Introduction, Financial Analysis, Drug & Service Offerings, Key Developments, Strategies, and SWOT Analysis)

           14.2.1.  IQVIA

           14.2.2. HCL Technologies Limited

           14.2.3. Accenture

           14.2.4. Eli Global

           14.2.5. IBM Corporation

           14.2.6. Genpact Limited

           14.2.7. Parexel, Sutherland

           14.2.8. Hewlett-Packard Inc.

           14.2.9. Truven Health Analytics

           14.2.10. United Health Group

           14.2.11. Cognizant

           14.2.12. Consultancy Services Ltd

           14.2.13. Infosys Limited.

  1. Research Methodology
  2. Key Assumptions and Acronyms

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