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North America VoIP Market By Service Type By Call Type, By Access Type, By Application and Country Forecast 2020-2031
North America VoIP Market By Service Type By Call Type, By Access Type, By Application and Country Forecast 2020-2031
North America VoIP Market size was valued at US$ 19,248.0 million in 2024 and is expected to reach US$ 26,903.8 million by 2031, growing at a significant CAGR of 4.9% from 2025-2031. The global market provides a detailed overview that can be segmented by Service Type, Call Type, Access Type, and Application. By Service Type, the North America VoIP market has been segmented into Hosted Business IP PBX Service, SIP Trunking Service, and Managed IP PBX Service. The Hosted Business IP PBX Service segment is likely to be the largest and fastest-growing segment in terms of type.
Based on the Call Type, the market is segmented into International VoIP Calls and domestic VoIP Calls. Among these, the International VoIP Calls segment is expected to have the fastest-growing market during the forecast period. Based on access type, the North America VoIP market is segmented into Phone to Phone, Computer to Computer, and Computer to Phone. The Phone-to-Phone segment accounts for the largest share in 2022. Computer to Computer is the second-largest share during the forecast period. Based on the Application has been segregated into IT & Telecom, BFSI, Government & Public Sector, Healthcare, Retail, Education, Hospitality, and Others. The IT & Telecom segment is expected to dominate other segments in the North America VoIP market. The IT & Telecom segment is expected to witness the highest CAGR during the forecast period according to Precision Business Insights.
In 2019 Verizon Communications Inc., collaborated with Microsoft Corporation to provide integrated connectivity and VoIP services for Microsoft Teams users. A slew of such developments is projected to elevate the sales of VoIP services in the North American market.
VOIP is a methodology or combination of technologies used to deliver communication services across a packet-switched network for different multimedia, data, and voice transfer through internet protocol networks such as internet telephony, voice over broadband, and IP telephony. As a result, increased usage of the internet for voice conversations and multimedia transfers is likely to boost VOIP service sales.
By region, the North American market is expected to witness the highest market share during the forecast period.
Latin America
Europe
Asia Pacific
Middle East
North America
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Report Benchmarks |
Details |
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Market Size in 2024 |
US$ 19,248.0 million |
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Market Size in 2031 |
US$ 26,903.8 million |
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By Service Type |
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By Call Type |
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By Application |
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North america voIP market size was valued at US$ 19,248.0 million in 2024 and is expected to reach US$ 26,903.8 million by 2031, growing at a significant CAGR of 4.9%.
The market key players are Orange S.A., Verizon, Telecom Italia, GL Cloud Connect, Deutsche Telekom AG.
The base year of the market study is 2024 and the forecast years are 2025-2031
| 1. Executive Summary |
| 2. North America VoIP Market Introduction |
| 2.1. North America VoIP Market Taxonomy |
| 2.2. North America VoIP Market Definitions |
| 2.2.1. By Service Type |
| 2.2.2. By Call Type |
| 2.2.3. By Access Type |
| 2.2.4. By Application |
| 2.2.5. By Country |
| 3. North America VoIP Market Dynamics |
| 3.1. Drivers |
| 3.2. Restraints |
| 3.3. Opportunities/Unmet Needs of the Market |
| 3.4. Trends |
| 3.5. North America VoIP Market Dynamic Factors - Impact Analysis |
| 3.6. North America VoIP Market Competition Landscape |
| 4. North America VoIP Market, By Service Type, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 4.1. Hosted Business IP PBX Service |
| 4.1.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 4.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 4.1.3. Market Opportunity Analysis |
| 4.2. SIP Trunking Service |
| 4.2.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 4.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 4.2.3. Market Opportunity Analysis |
| 4.3. Managed IP PBX Service |
| 4.3.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 4.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 4.3.3. Market Opportunity Analysis |
| 5. North America VoIP Market, By Call Type, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 5.1. International VoIPÂ Calls |
| 5.1.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 5.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.1.3. Market Opportunity Analysis |
| 5.2. Domestic VoIP Calls |
| 5.2.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 5.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.2.3. Market Opportunity Analysis |
| 6. North America VoIP Market, By Access Type, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 6.1. Phone to Phone |
| 6.1.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 6.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 6.1.3. Market Opportunity Analysis |
| 6.2. Computer to Computer |
| 6.2.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 6.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 6.2.3. Market Opportunity Analysis |
| 6.3. Computer to Phone |
| 6.3.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 6.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 6.3.3. Market Opportunity Analysis |
| 7. North America VoIP Market, By Application, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.1. IT & Telecom |
| 7.1.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.1.3. Market Opportunity Analysis |
| 7.2. BFSI |
| 7.2.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.2.3. Market Opportunity Analysis |
| 7.3. Government & Public Sector |
| 7.3.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.3.3. Market Opportunity Analysis |
| 7.4. Healthcare |
| 7.4.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.4.3. Market Opportunity Analysis |
| 7.5. Retail |
| 7.5.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.5.3. Market Opportunity Analysis |
| 7.6. Education |
| 7.6.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.6.3. Market Opportunity Analysis |
| 7.7. Hospitality |
| 7.7.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.7.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.7.3. Market Opportunity Analysis |
| 7.8. Others |
| 7.8.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 7.8.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.8.3. Market Opportunity Analysis |
| 8. North America VoIP Market, By Region, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 8.1. USA |
| 8.1.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 8.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.1.3. Market Opportunity Analysis |
| 8.2. Canada |
| 8.2.1. Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 8.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.2.3. Market Opportunity Analysis |
| 8.3. North America VoIP Market - Opportunity Analysis Index, By Service Type, Call Type, Access Type, Application, and Country, 2024 - 2030 |
| 9. USA VoIP Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 9.1. Service Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 9.1.1. Hosted Business IP PBX Service |
| 9.1.2. SIP Trunking Service |
| 9.1.3. Managed IP PBX Service |
| 9.2. Call Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 9.2.1. International VoIPÂ Calls |
| 9.2.2. Domestic VoIP Calls |
| 9.3. Access Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 9.3.1. Phone to Phone |
| 9.3.2. Computer to Computer |
| 9.3.3. Computer to Phone |
| 9.4. Application Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 9.4.1. IT & Telecom |
| 9.4.2. BFSI |
| 9.4.3. Government & Public Sector |
| 9.4.4. Healthcare |
| 9.4.5. Retail |
| 9.4.6. Education |
| 9.4.7. Hospitality |
| 9.4.8. Others |
| 9.5. USA VoIP Market - Opportunity Analysis Index, By Service Type, Call Type, Access Type, Application, 2024 - 2030 |
| 9.6. USA VoIP Market Dynamics Trends |
| 10. Canada VoIP Market Analysis, 2020 - 2024 and Forecast, 2025 - 2031 (Revenue, USD Mn) |
| 10.1. Service Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 10.1.1. Hosted Business IP PBX Service |
| 10.1.2. SIP Trunking Service |
| 10.1.3. Managed IP PBX Service |
| 10.2. Call Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 10.2.1. International VoIPÂ Calls |
| 10.2.2. Domestic VoIP Calls |
| 10.3. Access Type Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 10.3.1. Phone to Phone |
| 10.3.2. Computer to Computer |
| 10.3.3. Computer to Phone |
| 10.4. Application Analysis 2020 - 2024 and Forecast 2025 - 2031 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 10.4.1. IT & Telecom |
| 10.4.2. BFSI |
| 10.4.3. Government & Public Sector |
| 10.4.4. Healthcare |
| 10.4.5. Retail |
| 10.4.6. Education |
| 10.4.7. Hospitality |
| 10.4.8. Others |
| 10.5. Canada VoIP Market - Opportunity Analysis Index, By Service Type, Call Type, Access Type, Application, 2024 - 2030 |
| 10.6. Canada VoIP Market Dynamics Trends |
| 11. Competition Landscape |
| 11.1. Strategic Dashboard of Top Market Players |
| 11.2. Company Profiles (Introduction, Financial Analysis, Key Offerings, Key Developments, Strategies, and SWOT Analysis) |
| 11.2.1. AT&T |
| 11.2.2. Orange S.A. |
| 11.2.3. Verizon |
| 11.2.4. Telecom Italia |
| 11.2.5. GL Cloud Connect |
| 11.2.6. Deutsche Telekom AG |
| 11.2.7. KT (Korea Telecom) Corporation |
| 11.2.8. T-Mobile USA, Inc. |
| 11.2.9. Vonage Citrix |
| 11.2.10. Microsoft Corporation |
| 11.2.11. Telenor |
| 12. Research Methodology |
| 13. Key Assumptions and Acronyms |
Key Market Players
Author
Sravani is a proficient Business Analyst with an MBA and a background in Computer Science, with seven years of experience in the field of market research. Sravani is adept at creating competitive evaluations, precise market estimations, and market projections, emphasizing the food and beverage and information and communication technology (ICT) industries. Her areas of competence are identifying important players, projecting market trends, and assessing the potential for industry growth. She applies a strong analytical approach to provide precise market estimates and thorough industry analysis, empowering organizations to make data-driven decisions. Sravani's estimating and forecasting abilities are essential for businesses to take advantage of new opportunities and effectively manage dynamic market environments.