- Service Portfolio Management,
- Configuration and Change Management,
- Service Desk Software,
- Operations and Performance Management,
- Dashboard Reporting and Analytics,
- Others
IT Service Management (ITSM) Software Market Size is expected to be valued at USD 2.5 billion in 2022 and grow at a 12.1% CAGR over the forecast period. Standardization and Integration, enhanced ROI, easier visualization, cost reduction, assets management act as drivers to the global market. There are few restrain which hung the growth such as integration issues and scalability issues. Better employee performance assessment and ITSM for Security provide significant opportunities to the global IT service management (ITSM) software market. The report studies the market dynamics elaborately to identify the current trends & drivers, future opportunities and possible challenges to the key stakeholders operating in the market. In addition, global IT service management (ITSM) software market report includes human demographics; regulatory scenario, and competition analysis with vividly illustrated the competition dashboard to assess the market competition. Moreover, PBI analyzed global market to better equip clients with possible investment opportunities across the regions (regional Investment Hot-Spots) and market unmet needs (Product Opportunities). Key stakeholders of the global market report include suppliers, manufacturers, marketers, policy makers, and service providers engaged in global IT service management (ITSM) software market. Key Developments: In June 2020, ServiceNow to expand its data center capacity in the UK and Ireland. ServiceNow is developing new data center facilities in two locations: Newport, UK, and Dublin, Ireland. This expansion will increase the company's footprint in Europe and continue to ensure the scalability of its cloud services.
It Service Management Itsm Software Market Summary
Study Period
2023-29
Base Year
2022
CAGR
12.1%
Largest Market
Asia-Pacific
Fastest Growing Market
North America
IT Service Management (ITSM) Software Market Growth
It is noticed that the global IT service management (ITSM) software market has a significant market growth rate on perspective of better efficiency. No matter how good the employees are in organization, they will eventually perform better if they get the right tools. A well-equipped ITSM tool will enable them to find information faster, sort out reports flawlessly and stay updated. Such tools also serve as excellent Workflow management software- which benefit the overall work procedures in the company. Errors get minimized and work efficacy gets a boost in long run. The sync between various teams in the company also gets improved eventually. Employees can focus better on projects and pending tasks rather than bothering about workflow related woes.
North-America Got Significant Share
IT Service Management (ITSM) Software Market
North America contributed major revenue followed by Europe and Asia Pacific. In 2021, North America region accounted huge growth rate and is anticipated to grow with a forecast year. North Americas accounted for the largest share due to the presence of key market players and R and D. Europe hold the second largest on the perspective of technology advancement and huge investments. Asia Pacific dominate the market with the developing countries like India and China.
Latin America
Europe
Asia Pacific
Middle East
North America
Key Features of the Reports
- The it service management (itsm) software market report provides granular level information about the market size, regional market share, historic market (2017-2021) and forecast (2022-2028)
- The report covers in-detail insights about the competitor’s overview, company share analysis, key market developments, and their key strategies
- The report outlines drivers, restraints, unmet needs, and trends that are currently affecting the market
- The report tracks recent innovations, key developments and startup’s details that are actively working in the market
- The report provides plethora of information about market entry strategies, regulatory framework and reimbursement scenario
- The report analyses the impact of socio-political environment through PESTLE Analysis and competition through Porter’s Five Force Analysis in addition to recent technology advancements and innovations in the market
It Service Management Itsm Software Market Segmentation
By Product Type
By Deployment Mode
- Cloud-based,
- On-Premises
End User
- Banking Financial Services and Insurance (BFSI),
- Telecommunications,
- IT and ITeS,
- Government and Public Sector,
- Retail and Consumer Goods,
- Others
Frequently Asked Questions
The IT service management (ITSM) software market is projected to expand at a CAGR of 12.1% during the forecast period
CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software
North America is the fastest-growing region for IT service management (ITSM) software market
| 1. Executive Summary |
| 2. Global IT Service Management (ITSM) Software Market Introduction |
| 2.1. Global IT Service Management (ITSM) Software Market – Taxonomy |
| 2.2. Global IT Service Management (ITSM) Software Market –Definitions |
| 2.2.1. Solution Type |
| 2.2.2. Deployment Mode |
| 2.2.3. Organization Size |
| 2.2.4. End User |
| 3. Global IT Service Management (ITSM) Software Market Dynamics |
| 3.1. Drivers |
| 3.2. Restraints |
| 3.3. Opportunities/Unmet Needs of the Market |
| 3.4. Trends |
| 3.5. Global IT Service Management (ITSM) Software Market Dynamic Factors - Impact Analysis |
| 3.6. Global IT Service Management (ITSM) Software Market – Competition Landscape |
| 4. Global IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 |
| 4.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) |
| 4.3. Market Opportunity Analysis |
| 5. Global IT Service Management (ITSM) Software Market, By Solution Type, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.1. Service Portfolio Management |
| 5.1.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.1.3. Market Opportunity Analysis |
| 5.2. Configuration and Change Management |
| 5.2.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.2.3. Market Opportunity Analysis |
| 5.3. Service Desk Software |
| 5.3.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.3.3. Market Opportunity Analysis |
| 5.4. Operations and Performance Management |
| 5.4.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.4.3. Market Opportunity Analysis |
| 5.5. Software Configuration and Change Management |
| 5.5.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.5.3. Market Opportunity Analysis |
| 5.6. Dashboard Reporting and Analytics |
| 5.6.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| Market Opportunity Analysis |
| 5.7. Others |
| 5.7.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 5.7.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 5.7.3. Market Opportunity Analysis |
| 6. Global IT Service Management (ITSM) Software Market Forecast, By Deployment Mode, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 6.1. Cloud-based |
| 6.1.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 6.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 6.1.3. Market Opportunity Analysis |
| 6.2. On-Premises |
| 6.2.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 6.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 6.2.3. Market Opportunity Analysis |
| 7. Global IT Service Management (ITSM) Software Market Forecast, By Organization Size, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 7.1. Large Enterprises |
| 7.1.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 7.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.1.3. Market Opportunity Analysis |
| 7.2. SMEs |
| 7.2.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 7.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 7.2.3. Market Opportunity Analysis |
| 8. Global IT Service Management (ITSM) Software Market Forecast, By End User, 2017 - 2021 and Forecast, 2022 - 2028 |
| 8.1. Banking Financial Services and Insurance (BFSI) |
| 8.1.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.1.3. Market Opportunity Analysis |
| 8.2. Telecommunications |
| 8.2.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.2.3. Market Opportunity Analysis |
| 8.3. IT and ITeS |
| 8.3.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.3.3. Market Opportunity Analysis |
| 8.4. Government and Public Sector |
| 8.4.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.4.3. Market Opportunity Analysis |
| 8.5. Retail and Consumer Goods |
| 8.5.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.5.3. Market Opportunity Analysis |
| 8.6. Others |
| 8.6.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 8.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 8.6.3. Market Opportunity Analysis |
| 9. Global IT Service Management (ITSM) Software Market Forecast, By Region, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.1. North America |
| 9.1.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 9.1.3. Market Opportunity Analysis |
| 9.2. Europe |
| 9.2.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 9.2.3. Market Opportunity Analysis |
| 9.3. Asia-Pacific |
| 9.3.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 9.3.3. Market Opportunity Analysis |
| 9.4. Latin America |
| 9.4.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 9.4.3. Market Opportunity Analysis |
| 9.5. Middle East and Africa |
| 9.5.1. Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 9.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%) |
| 9.5.3. Market Opportunity Analysis |
| 9.6. Global IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Region, 2022 - 2028 |
| 10. North America IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 10.1. Solution Type Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 10.1.1. Service Portfolio Management |
| 10.1.2. Configuration and Change Management |
| 10.1.3. Service Desk Software |
| 10.1.4. Operations and Performance Management |
| 10.1.5. Dashboard Reporting and Analytics |
| 10.1.6. Others |
| 10.2. Deployment Mode Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 10.2.1. Cloud-based |
| 10.2.2. On-Premises |
| 10.3. Organization Size Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 10.3.1. Large Enterprises |
| 10.3.2. SMEs |
| 10.4. End User Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 10.4.1. Banking Financial Services and Insurance (BFSI) |
| 10.4.2. Telecommunications |
| 10.4.3. IT and ITeS |
| 10.4.4. Government and Public Sector |
| 10.4.5. Retail and Consumer Goods |
| 10.4.6. Others |
| 10.5. Country Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%) |
| 10.5.1. USA |
| 10.5.2. Canada |
| 10.6. North America IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2022 - 2028 |
| 10.7. North America IT Service Management (ITSM) Software Market Dynamics – Trends |
| 11. Europe IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 11.1. Solution Type Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 11.1.1. Service Portfolio Management |
| 11.1.2. Configuration and Change Management |
| 11.1.3. Service Desk Software |
| 11.1.4. Operations and Performance Management |
| 11.1.5. Dashboard Reporting and Analytics |
| 11.1.6. Others |
| 11.2. Deployment Mode Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 11.2.1. Cloud-based |
| 11.2.2. On-Premises |
| 11.3. Organization Size Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 11.3.1. Large Enterprises |
| 11.3.2. SMEs |
| 11.4. End User Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 11.4.1. Banking Financial Services and Insurance (BFSI) |
| 11.4.2. Telecommunications |
| 11.4.3. IT and ITeS |
| 11.4.4. Government and Public Sector |
| 11.4.5. Retail and Consumer Goods |
| 11.4.6. Others |
| 11.5. Country Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%) |
| 11.5.1. Germany |
| 11.5.2. UK |
| 11.5.3. France |
| 11.5.4. Spain |
| 11.5.5. Italy |
| 11.5.6. Russia |
| 11.5.7. Poland |
| 11.5.8. Rest of Europe |
| 11.6. Europe IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2022 - 2028 |
| 11.7. Europe IT Service Management (ITSM) Software Market Dynamics – Trends |
| 12. Asia-Pacific IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 12.1. Solution Type Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 12.1.1. Service Portfolio Management |
| 12.1.2. Configuration and Change Management |
| 12.1.3. Service Desk Software |
| 12.1.4. Operations and Performance Management |
| 12.1.5. Dashboard Reporting and Analytics |
| 12.1.6. Others |
| 12.2. Deployment Mode Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 12.2.1. Cloud-based |
| 12.2.2. On-Premises |
| 12.3. Organization Size Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 12.3.1. Large Enterprises |
| 12.3.2. SMEs |
| 12.4. End User Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 12.4.1. Banking Financial Services and Insurance (BFSI) |
| 12.4.2. Telecommunications |
| 12.4.3. IT and ITeS |
| 12.4.4. Government and Public Sector |
| 12.4.5. Retail and Consumer Goods |
| 12.4.6. Others |
| 12.5. Country Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%) |
| 12.5.1. Japan |
| 12.5.2. China |
| 12.5.3. India |
| 12.5.4. ASEAN |
| 12.5.5. Australia & New Zealand |
| 12.5.6. Rest of Asia-Pacific |
| 12.6. Asia-Pacific IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2022 - 2028 |
| 12.7. Asia-Pacific IT Service Management (ITSM) Software Market Dynamics – Trends |
| 13. Latin America IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 13.1. Solution Type Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 13.1.1. Service Portfolio Management |
| 13.1.2. Configuration and Change Management |
| 13.1.3. Service Desk Software |
| 13.1.4. Operations and Performance Management |
| 13.1.5. Dashboard Reporting and Analytics |
| 13.1.6. Others |
| 13.2. Deployment Mode Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 13.2.1. Cloud-based |
| 13.2.2. On-Premises |
| 13.3. Organization Size Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 13.3.1. Large Enterprises |
| 13.3.2. SMEs |
| 13.4. End User Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 13.4.1. Banking Financial Services and Insurance (BFSI) |
| 13.4.2. Telecommunications |
| 13.4.3. IT and ITeS |
| 13.4.4. Government and Public Sector |
| 13.4.5. Retail and Consumer Goods |
| 13.4.6. Others |
| 13.5. Country Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%) |
| 13.5.1. Brazil |
| 13.5.2. Mexico |
| 13.5.3. Argentina |
| 13.5.4. Rest of Latin America |
| 13.6. Latin America IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2022 - 2028 |
| 13.7. Latin America IT Service Management (ITSM) Software Market Dynamics – Trends |
| 14. Middle East and Africa IT Service Management (ITSM) Software Market Analysis, 2017 - 2021 and Forecast, 2022 - 2028 (Revenue, USD Mn) |
| 14.1. Solution Type Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%) |
| 14.1.1. Service Portfolio Management |
| 14.1.2. Configuration and Change Management |
| 14.1.3. Service Desk Software |
| 14.1.4. Operations and Performance Management |
| 14.1.5. Dashboard Reporting and Analytics |
| 14.1.6. Others |
| 14.2. Deployment Mode Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 14.2.1. Cloud-based |
| 14.2.2. On-Premises |
| 14.3. Organization Size Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 14.3.1. Large Enterprises |
| 14.3.2. SMEs |
| 14.4. End User Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%) |
| 14.4.1. Banking Financial Services and Insurance (BFSI) |
| 14.4.2. Telecommunications |
| 14.4.3. IT and ITeS |
| 14.4.4. Government and Public Sector |
| 14.4.5. Retail and Consumer Goods |
| 14.4.6. Others |
| 14.5. Country Analysis 2017 - 2021 and Forecast 2022 - 2028 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%) |
| 14.5.1. Gulf Cooperation Council (GCC) Countries |
| 14.5.2. Israel |
| 14.5.3. South Africa |
| 14.5.4. Rest of MEA |
| 14.6. MEA IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2022 - 2028 |
| 14.7. MEA IT Service Management (ITSM) Software Market Dynamics – Trends |
| 15. Competition Landscape |
| 15.1. Strategic Dashboard of Top Market Players |
| 15.2. Company Profiles (Introduction, Financial Analysis, Solution Type & Service Offerings, Key Developments, Strategies, and SWOT Analysis) |
| 15.2.1. ServiceNow |
| 15.2.2. Atlassian, Ivanti (HEAT Software) |
| 15.2.3. IBM |
| 15.2.4. CA Technologies |
| 15.2.5. BMC Software |
| 15.2.6. ASG Software |
| 15.2.7. Axios Systems |
| 15.2.8. SAP |
| 15.2.9. Cherwell Software |
| 15.2.10. Micro Focus (Formerly HPE) |
| 15.2.11. Freshworks |
| 15.2.12. Ultimo |
| 15.2.13. Epicor |
| 15.2.14. TOPdesk |
| 15.2.15. Samanage |
| 16. Research Methodology |
| 17. Key Assumptions and Acronyms |
- ServiceNow
- Atlassian, Ivanti (HEAT Software)
- IBM
- CA Technologies
- BMC Software
- ASG Software
- Axios Systems
- SAP
- Cherwell Software
- Micro Focus (Formerly HPE)
- Freshworks
- Ultimo
- Epicor
- TOPdesk
- Samanage